Privacy Policy

1. About Advance Chiropractic

Advance Chiropractic is located at Suite 14/1/5 Jacobs St, Bankstown NSW 2200, Australia. Our practitioners are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and adhere to the Chiropractic Board of Australia’s Code of Conduct. This policy applies to all personal and health information collected through our clinic, website, online booking systems, and all forms of communication.

2. Definitions

Personal Information: Information or an opinion that identifies, or could reasonably identify, an individual.

Health Information: A subset of personal information relating to an individual’s health, medical history, or healthcare services received.

3. Information We Collect

We collect personal and health information necessary to provide safe and effective chiropractic care.

Personal Information may include:

• Full name, date of birth, and gender
• Contact details (address, phone number, email)
• Medicare and private health insurance details
• Emergency contact information
• Occupation (where relevant to care)

Health Information may include:

• Medical history and current concerns
• Symptoms and pain descriptions
• Clinical findings and assessments
• Treatment records and progress notes
• Diagnostic imaging (e.g. X-rays, MRI reports)
• Medications and supplements
• Information from other healthcare providers

Website & Digital Information:

• IP address and browser data
• Website usage and interaction
• Online booking and form submissions
• Cookie data

4. How We Collect Information

We collect information directly from you through:

• Initial consultation forms and questionnaires
• Clinical assessments and consultations
• Phone, email, and online communication
• Website forms and booking systems

We may also collect information from:

• Other healthcare providers (with consent)
• Medicare and private insurers
• Family members or carers (where appropriate)

5. Purpose of Collecting Information

Your information is collected and used to:

• Provide chiropractic care and treatment
• Maintain accurate clinical records
• Communicate regarding appointments and care
• Process payments and insurance claims
• Send appointment reminders
• Meet legal and regulatory obligations
• Improve our services and patient care
• Provide relevant health information (with consent)

6. Legal Basis for Collection

We collect and use your information based on:

• Your consent
• Legal obligations under healthcare regulations
• Legitimate interests in delivering healthcare services

7. Storage and Security of Information

Advance Chiropractic takes reasonable steps to protect your information through:

• Secure electronic records with encryption and password protection
• AHPRA-compliant practice management systems
• Secure physical storage with restricted access
• Regular system updates and security monitoring

Access to patient records is limited to authorised practitioners and essential staff, with strict confidentiality obligations in place.

8. Disclosure of Information

We may disclose your information in the following circumstances:

With your consent:

• To other healthcare providers involved in your care
• For referrals (e.g. imaging or specialists)

For administrative purposes:

• Medicare and private health insurers
• DVA or workers compensation insurers (where applicable)

Legal requirements:

• AHPRA or regulatory bodies
• Courts or law enforcement agencies

Service providers:

• IT and software providers under confidentiality agreements

We do not sell personal or health information to third parties.

9. Your Rights

You have the right to:

• Access your personal and health information
• Request corrections to inaccurate records
• Withdraw consent where applicable
• Opt out of marketing communications
• Lodge a complaint regarding privacy concerns

We aim to respond to all requests within 30 days.

10. Data Retention

We retain health records in accordance with legal requirements:

• Minimum of 7 years from last consultation
• Until age 25 for patients treated as minors

Records are securely destroyed once retention obligations are met.

11. Website Privacy

Our website may collect data to improve user experience.

Cookies are used to:

• Enhance functionality
• Analyse website traffic
• Support online bookings

You may disable cookies via your browser settings.

We may use analytics tools (e.g. Google Analytics) to understand website usage. This data is anonymised.

12. Marketing Communications

With your consent, we may send:

• Appointment reminders
• Practice updates
• Health information

You may opt out at any time via unsubscribe links or by contacting us directly.

13. Children’s Privacy

We handle children’s information with additional care:

• Consent is obtained from a parent or guardian
• Only necessary information is collected
• Mature minors may have control over their records in certain circumstances

14. Data Breaches

In the event of a data breach, we will:

• Investigate and contain the issue
• Notify affected individuals where required
• Report to the Office of the Australian Information Commissioner (OAIC) if necessary

15. My Health Record

With your consent, we may upload information to your My Health Record. You retain full control over access and visibility.

16. Overseas Disclosure

Where required, information may be stored or processed overseas. In such cases, we take reasonable steps to ensure compliance with Australian privacy standards.

17. Policy Updates

This Privacy Policy may be updated periodically. The latest version will always be available via our website.

18. Complaints

If you have concerns, please contact Advance Chiropractic directly. If unresolved, complaints can be made to:

• Office of the Australian Information Commissioner (OAIC)
• Australian Health Practitioner Regulation Agency (AHPRA)
• NSW Health Care Complaints Commission

19. Contact Us

Effective Date: 2026